Skip to main content

What happens if my order arrives damaged or missing parts?

Customer Support

Please inspect your purchase immediately upon receipt. While we do our best to package products for safe delivery, sometimes damages may occur. Please keep all of your materials and CONTACT US immediately to arrange for a replacement to be sent to you.

Comments

10 comments

Date Votes
  • Laketa Watson

    I am needing to order a replacement remote control for model number:060-ROT-06-BL

    0
  • Customer Support

    Hello Laketa, thank you for your inquiry. We do have remote control replacements for your Model: 060-ROT-06-BL. Kindly reach out to our Kidzone Customer Service Team so we can process this order for you. We can be reached at 1-800-946-6151 6am-4pm PST. Thank you!

    0
  • CARRIE HOVAN
    My recent purchase of a Cori TV Stand item #014-HG-41004 was missing the 26 cam bolts part "B" from the hardware package.  I obviously need the parts A.S.A.P.  Can you send these parts via overnight delivery?
     
    Your swift attention will be greatly appreciated.
     
    Keith E. Hovan
     
    412-865-7643
    0
  • Lori Aguilar

    I purchased a 42” belleze fireplace heater. Upon putting it together I realized I was missing the “C” screws 2x! I need them to put the glass part on. Is it possible for you to send them to me! Your attention is much appreciated! Thank you!

    -1
  • Billy Salyer

    I ordered a 11ft 11ft gazebo pop up and I didn't get the vent top item c much needed ty 

    0
  • kchamberlain53

    I’m missing the pieces that connect to the rear wheels on our jeep that allow the motor to turn the wheels. Can these be sent to us? 

    0
  • Laketta Cole

    I ordered the BELLEZE 60" Traditonal TV Stand Media Entertainment Center For TVs up to 65" with 18" Fireplace - Cayman (Brown) from Walmart order number is: 200011173743693 my part number 14 need to be replaced it is missing a part I will instruct a picture of what it should look like and how my part look to get an understanding of what I am missing

    0
  • JoAnn Reith

    I bought astorga tv stand with fireplace.  It is missing 1 hardware piece labeled J.  I was to have 12 and only have 11.

    Reithshop@gmail.com

    0
  • Tammy odom

    I have no hardware. I need it now. 

    Tammy

    6787631822

    0
  • Lianna Madsen

    My remote for product ‎014-HG-41002-HT-ESP 58” modern farmhouse fireplace/media center is not in box. 
    Please advise how to get this ?


    Thank you

    0

Please sign in to leave a comment.

Powered by Zendesk