What is the Kidzone Warranty Policy?

Kidzone warrants that its merchandise are free from manufacturing defects(workmanship and/or material) and will either give credit or replace defective parts for a period of up to one(1) year from the date of purchase in accordance with the conditions set forth below.

If a manufacturing defect is found, Kidzone should be notified promptly of the defect and supplied a copy of the invoice and delivery ticket. Inspection by a kidzone employee or representative may be necessary to verify that a manufacturing defect exists, or you may be required to submit samples to kidzone along with a digital image of the defects.

If replacement is required in accordance with this warranty and the defective material or merchandise has been discontinued or unavailable, kidzone reserves the right to select and supply similar merchandise or offer full credit for the merchandise; otherwise the same material or merchandise will be supplied for replacement purposes.

This warranty is made solely to the retailer and is not transferrable under any circumstances. It is the retailer’s responsibility to contact kidzone with a claim. We will not handle claims from customers directly, all requests must go through the retailer who sold the merchandise to the customer. We advise all retailers to retain invoices for a minimum of one(1) year for warranty purposes.

This warranty supersedes and replaces all implied warranties of merchantability and use for particular purpose. No representative, employee, agent or any other person is authorized to assume for Kidzone any additional liability or responsibility in connection with Kidzone’s merchandise except as described above. Implied warranties or merchantability and fitness of the merchandise are limited to a period of one (1) year from the date of the purchase. In no event shall Kidzone be liable for indirect, consequential or incidental damages of any kind.